Contact Us

As of October 2022 we have implemented a support ticket system to faster serve you.

Please read all before contacting us, we may answer your question here.

Emails & Order Status

You will receive the following emails during your ordering process. (Please make sure our emails do not go to spam/junk.)

  1. Your order has been confirmed. (We have received your order.)
  2. Your order is processing. (Your order has been printed and in the process of being made)
  3. Your order is complete. (Pickup order are welcome to pick up during your time slot.)
  4. Your order has shipped, and tracking information is included.

Things to know before contacting us.

  • Please use our online tracking FIRST before contacting us. It will answer your status questions and also give you tracking info when shipped.
  • Our system alerts us when you sign in to track your order.
  • We can not respond to “Where’s my mum” questions if you have not logged in to track it first.
  • Please WATCH YOUR EMAILS and note the notices on our website as we keep you up to date BEFORE calling or emailing as it takes time away from us making your creations. Thank you for understanding.

Support Ticket:

If your question was not answered above, please submit a support ticket. You must be signed in.

Submit a Ticket


Quick Links

Here is our Quick Links to get you the information that you might need.

Information on Pick Up and Shipping

Order Tracking see My Account Page

Shipping Policies and Shipping Insurance Information

Changing an order that you’ve already placed – Order Changes

For Refund / Cancelation Information

Our Frequently Asked Questions FAQ




Order Tracker

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Please note: WE ARE PEOPLE TOO. Politeness will get you farther than demands and the like. We understand we are providing a service, our customers need to understand that we handmake your orders from scratch and a LOT of them and still take time to be courteous and polite, we ask the same of our customers, especially from minors.

Mums and Kisses Store Location

Come visit our shop!

3708 County Road 920

Crowley, Texas 76036

Beginning August – November Our Hours for phone, live chat and in store hours are:

Monday – Thursday 10 am – 7 pm

Friday & Saturday 10 – 4 pm

Sunday Noon – 4pm

More Ways to Contact Us

Support Ticket – The fastest way to get an answer.

Live Chat – Located at the bottom right hand corner of our product pages, you can chat with our Mum Helpers during normal business hours.

Phone 817-518-9000