Need Us?  We’re here!

Mums and Kisses is opened all year long for Baby Mums, Class Reunion Mums and Funeral Mums. Our physical location is open seasonally from August to November for Homecoming Mums.

Please read all before contacting us, we may answer your question here.

Where’s My Mum? Looking for your order? We know you’re excited to get your mum, please use our online tracking FIRST before contacting us. It will answer your status questions and also give you tracking info when shipped. Our system alerts us when you sign in to track your order. We will not respond to “Where’s my mum” questions if you have not logged in to track. Please WATCH YOUR EMAILS and note the notices on our website as we keep you up to date BEFORE calling or emailing as it takes time away from us making your creations. Thank you for understanding.

You will receive the following emails from us during your ordering process. (Please make sure your emails do not go to spam.)

You will receive an email each step of the way when:

1st email – Your order has been confirmed

2nd – Your order is in processing

3rd  – Your order is in Finishing Touches (sometimes this email is skipped if we are shipping quickly and you will just get a shipped notification instead which is good! Because it means your order is already on it’s way.)

4th – Your order is complete

5th -Your order has shipped and will contain tracking information that will track your package at each stop until it arrives to you. Or if your order is a pickup this email will let you know that your order is now ready to be picked up.

NOTE: If you received a “How’d we do” email and haven’t received your order yet, this is an automated email. Please disregard until you do receive your order. Thank you!


Please note before contacting, WE ARE PEOPLE TOO. Politeness will get you farther than demands, quick emails, and shortness. We understand we are providing a service, but we handmake your orders from scratch and a LOT of them and still take time to be courteous and polite, we ask the same of our customers, especially from minors.

Mums and Kisses Store Location

Come visit our shop!

3708 County Road 920

Crowley, Texas 76036

817-518-9000

[email protected]

Beginning August 15th – Nov 15th Our Hours for phone, live chat and in store hours are:

Monday – Thursday 10 am – 7 pm

Friday & Saturday 9-4 pm

Sunday Noon – 4pm

More Ways to Contact Us

Write Us: [email protected]

Live Chat – Located at the bottom right hand corner of our product pages,  you can chat with our Mum Helpers during normal business hours.

Placing an Order

There are 3 ways to order

  1. Order all online on the product pages of each mum and choose your selections one by one.
  2. Place an order over the phone during normal business hours at 817-518-9000. Please no emailed orders.
  3. Order in store. We accept orders in person at our shop location. (address above)

 

Quick Links

Here is our Quick Links to get you the information that you might need.

For information on Pick Up and Shipping

For Order Tracking see My Account Page

For Shipping Policies and Shipping Insurance Information

For information on changing an order that you’ve already placed – Order Changes

For Refund / Cancelation Information

For Our Frequently Asked Questions FAQ