As of October 2022: We will no longer accept cancellations without a 30% cancellation fee. No matter when the order was placed, 2 minutes ago or 2 years ago.
We have heard “I accidently ordered, I no longer need it, she changed her mind. and every other excuse.” Cancellations are upsetting to both you, our other customers and to us at Mums and Kisses. As we begin gathering material, printing orders and actively working on each order the minute we receive them 24 hours a day. We put orders immediately on the schedule, moving other orders to accommodate, pushing back other customers.
Note: This page serves as a document to your bank. If a cancellation is granted and 30% is given, then cancellation is then closed. Protests to your bank will not give you the remining balance as we have documented our policy in plain print as accordance with the Federal Trade Commision. § 437.9 Outstanding orders; part B.