Mums and Kisses New Cancellation & Refund Policy
updated August 31, 2016
Mums and Kisses Cancellation policy is as follows.
Refund If – We have not started to make your order, then we will cancel with your order and give you the amount you paid including shipping, MINUS the processing fee charged to us by the credit card processing companies.
Example – Mum price $59.99+ shipping $7.90 +tax $3.75 = You Paid $71.64. Your refund would be $69.26
Partial Refund If – You cancel your order and we have already begun making your order but have not completed. You would receive a refund on the unfinished items. MINUS the processing fee charged to us by the credit card processing companies.
Example – Mum price $59.99+ shipping $7.90 +tax $3.75 = You Paid $71.64 We completed half your order, Your refund would be $37.39.
No Refund If – You cancel your order and your order is complete. Whether you have received it yet or not, whether it has been shipped already or out for pickup. When your order is complete, there is no more refund to offer. We will not refund the shipping, the product cost as we now have a product that is customized for you that we will lose material cost on to remake for someone else.
Example – Mum price $59.99+ shipping $7.90 +tax $3.75 = You Paid $71.64 We completed your order, Your refund would be $0
To see where we are in the order process you can track your order by going to the “My Account” tab above or by calling us at 817-518-9000.
Unhappy with your item – We hope you are not, however you are unhappy with your item please call us. If we made a mistake on your order we can refund or remake your item.
Issuing Refund Time Table – We are at the mercy of our credit card processing companies to issue refunds for us and we anticipate it will take 5-7 business days from the date of the refund. Please understand we have no control over their time table.
Mums and Kisses.