Need Us?

Please read all before contacting us, we may answer your question here.

Please read our FAQ before sending us a message.

Frequently Asked Questions

Where’s My Mum?

Looking for your order? We know you’re excited to get your mum, please use our online tracking system FIRST before contacting us. It will answer your status questions and also give you tracking info when shipped.. There are 2 ways to track your order. 

  1. Go to My Account and sign in          or
  2. Go to Track My Order and enter your order number and email address.

Track your order will tell you the following.

Processing – this means your order is being made. Your order will remain in the “processing” stage until it’s finished.

Zone T – this means your order is in “Touches” or formally “Finishing Touches” and is finished but is in our Quality Control Department

Zone S – It’s being packaged for shipping or pickup

Zone H – your order is holding during it’s drying time. It will come out of holding within a few hours after it dries.

Shipped – Your order has left and a tracking number is available in your order status, on your my account page and in your email.

Pickup – Your order is ready to be picked up at our Crowley Texas location, pickup times are between are done after 12pm unless special arangements have een made.

Our system alerts us when you sign in to track your order. We will not respond to “Where’s my mum” questions if you have not logged in to track. Please WATCH YOUR EMAILS and note the notices on our website as we keep you up to date BEFORE calling or emailing as it takes time away from us making your creations. Thank you for understanding.

What does Zone T, Zone, H, Zone S mean?

Processing – this means your order is being made. Your order will remain in the “processing” stage until it’s finished.

Zone T – this means your order is in “Touches” or formally “Finishing Touches” and is finished but is in our Quality Control Department

Zone S – It’s being packaged for shipping or pickup

Zone H – your order is holding during it’s drying time. It will come out of holding within a few hours after it dries.

Accordion Panel

Processing – this means your order is being made. Your order will remain in the “processing” stage until it’s finished.

Zone T – this means your order is in “Touches” or formally “Finishing Touches” and is finished but is in our Quality Control Department

Zone S – It’s being packaged for shipping or pickup

Zone H – your order is holding during it’s drying time. It will come out of holding within a few hours after it dries.

If I order today, how long will it take?

Each product page gives an available date in the order area. Please look at the “need by date” on the item you’d like and select “No, Rush or Urgent” to see the dates available.

 

I ordered my mum in August and it's the end of September, what's going on?

Remember your NEED BY DATE is when you asked us to have your order to you. Our orders go in order of this Need By Date, NOT the date you ordered it.

How much are your mums?

Prices vary A LOT, so please look at each product for pricing information. As you add more to the item the price will increase.

Can I pay a deposit?

We do not accept deposits but we do offer Buy now pay later both online and in the retail store. Online we offer PayPal buy now Pay Later and in the retail store we offer Affirm’s Buy Now Pay Later.

Do you have supplies or do you JUST make mums?

We offer BOTH. We have A STORE…. with supplies in it. Over 2,000 square feet of supplies you may place an order online or instore.

I Have More Questions,

If you have more questions, please see our FAQ page or call us 817-518-9000

Still Need Us?


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Mums and Kisses

3708 County Road 920

Crowley, TX 76036

817-518-9000

Hours

M-F 10-7pm

Fri -Sat 10-4pm

Sun 12p – 4pm