Homecoming Mum Questions
We hope our Frequently Asked Questions section will help answer anything you may be worried or wondering about.
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3708 County Road 920 Crowley, Texas 76036
Mums and Kisses
3708 County Road 920
Crowley, TX 760036
This is how our email contact and stages of processing work:
Stage 1: When you originally make your order your status is considered “pending”. And you receive an email confirmation.
Step 2: When your order has been received internally a work order will be issued to make your product(s) and the status will change to “order is processing”. This is where we are actively making your mum. this does NOT mean your order paper work is processing, it means we’re making your order.
Step 3: Your order status will stay in processing until it reaches the “Finishing Touches” stage. In the finishing touches status you will receive an email updating you that your products are being steam cleaned, quality controlled, documented and packaged (the quickest part of the process).
Step4: After this stage your order will be changed to “order complete”. You will receive an email stating your order is now complete. This does NOT mean it has shipped yet and the email will NOT contain tracking information yet. Unfortunately our system is too detailed for that.
Step 5: After your order is complete it is waiting to be shipped or picked up.
For Shipping – When the carrier collects the package, your item status is now changed to “Order Shipped” At the “order shipped” stage, you will receive an email with a tracking number.
For Pickup – Your order status will go from “order complete” to “order ready for pickup”
Feel free to log into your account to track your order status. We use package tracking so you will literally be able to see exactly where your order is every step of the way, even where it is in transit!