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Homecoming Mum Questions

We hope our Frequently Asked Questions section will help answer anything you may be worried or wondering about.

Frequently Asked Questions

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What is a Homecoming Mum?
A: A Homecoming Mum is a Tradition in Texas that dates back to the 1930’s and through the years has gotten bigger and expanded to other parts of the U.S. The tradition is that the bigger the mum, the more loved you are by the one who gave it to you. Males wear the mum garter and the ladies wear the pinned mums. Read more about what a Homecoming Mum is HERE..
Is it cheaper to make my own mum
A: That honestly depends. The first time I ever made a mum I spent $90.00 on materials at the Hobby Lobby and spent 2-3 hours making it and thought… there’s gotta be a better way! That’s why at Mums and Kisses, we sell cheaper than I could make one myself. We go direct to the manufacturer and buy in bulk and we pass these savings on to our customers.
Why should I choose Mums and Kisses?
A: We have a couple of things going for us. 1st we keep our prices lower than most can make their own mum because we work directly with the manufacturer who happens to be less than 30 miles down the road. We do not buy our supplies over seas or at a hobby shop so we are able to keep our costs lower than most for you! We also have a very professional and secure website that most mum professionals can not duplicate. We personally feel if their website looks basic, how great will their products turn out? And how secure would we feel giving our personal info to them.  The owner of Mums and Kisses has had her personal information stolen online and never wants anyone else to experience the upset of online fraud, that’s why she insists that we use the highest level of website protection! Mums and Kisses also offers coupons and discounts as well as high quality, creativity. It’s our sole focus all year long! We’re NOT a florist so you won’t be paying those high florist prices and be hurried off on the phone while placing your order.
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Q: Can I place my order in person?
A: At this time, we are an online – ecommerce shop. We do not operate out of a commercial building. Since homecoming mums is a seasonal product it is much more cost effect for our customers for us to operate out of our private residence and not have to pass on high rent costs to our customers. BUT you may place your order online 24/7 or call us and we’ll be happy to help you order. Oh and you won’t get that annoying “press 1 for English” stuff. We’ll answer personally and if we can’t, leave a voice mail and we’ll call you back in a few minutes. We literally crank out hundreds of mums per season online or by phone. Phone orders are taken at the following days and times beginning in August of each year till November. (we’ve been known to answer the phone after hours so try calling even if we’re closed up to 10pm)

Mon-Sat: 10am – 7pm
Sun: Noon – 6pm
Phone – (817) 518-9000

Is it better to order a mum from the designer mums or build my own?
A: Depends on what you want. The designer mums have everything you need and for most freshmen and sophomores they’re awesome! But for those upperclassmen or those that have seen it done by an older sibling, they want more and the build your own, is MORE in both creation and in cost. If you want your mum specific and as custom as can be, then build your own is the way to go!
What happens if something I ordered goes out of stock?
A: This rarely happens because of our close relationship with our manufacturer. BUT, if we are back ordered or out of stock of an item we will substitute product that will be an upgraded product than you probably ordered. We feel it’s our fault if we don’t have something you asked for so if we have something better we’ll automatically use it. If we can’t substitute an item, we will contact you ASAP to offer you a substitute.
Can I cancel my order and get a refund?
A: Please see our Cancellation & Refunds page.
When I check my order it still says order is processing, what does that mean?
A: When you originally make your order your status is “pending” when payment is made and your credit card is charged by the credit card processing service your order will then change to “order is processing”. This means that your order has been received and a work order has been issued to make your order. Your order status will not change until the order is complete. Then you will see when “order complete” and either a tracking number and carrier if it was to be shipped or an address when your order is available for pickup.
I need a mum tomorrow! Can You help?
A: We make each mum literally from scratch, made to order BUT we’ve gotten better over time to have a few extra items for those last minute shoppers. If you need a mum tomorrow then we can do it under a few conditions which we explain in detail on our Delivery & Deadlines page.
Do you offer discounts or coupons?
A: Sure! We have a few. We have our Team discounts 10% use code team10 at checkout for orders of 10 or more. At times we offer other discounts as well that are located around the site and on coupon sites like retailmenot.com We also offer free shipping on any order over $50.00 using promo code free50 at checkout. See our Deals Page for all our discounts and specials. Please note to the codes are CASE SENSITIVE. they only work with NO spaces. The checkout is the best place to enter the codes as some have reported that not all web browsers allow the code on the cart page.
I’m running out of time, and I don't live near you, Can you do a Rush order and ship it?
A: See our RUSH ORDERS page to answer this question the best.
Me and my boyfriend broke up and his name is going to be on my mum because I ordered the mum before we broke up, what can I do?
A: There are many fish in the sea! And rest assured,  we can fix the order for you. Fill out the  order change form or  call us at 817-518-9000. If your order has shipped. We can no longer change your order BUT, your welcome to take the scissors and chop his ribbon off!
I’m not 18, can I use my parents credit card to order?
A: If you have their permission, yes.
My shipping address is different than my billing address, can I still place an order?
A: Yes, please indicate this on checkout.
Do I HAVE to have an account to place and order?
A: No, BUT… if you do have an account you can track your order whether you are picking it up or having it shipped. And we do give coupons to returning customers with accounts. To make an account you only need your email and a password, no other long boring questions to fill out.
What payment methods do you accept?
A: We accept credit cards or debit cards with Visa, American Express, Discover, or Paypal, Pay by check via PayPal.
Can I pay when I pick up?
A: No we require payment when placing the order.
Is my information safe with your website?
A: As safe as we can make it! We use Square and Paypal to process credit and debit payments, the safest method we offer. Our credit card section is encrypted and we pay extra to have sitelock (the padlock at the top of the browser) with SSL Cert to make sure your information is safe. Mums and Kisses does not hold your credit Card information on file, ever!
Where’s my order?
A: If you’ve made an account with us during check out, then you’ll be able to track your order in processing, completion, shipping or out for pickup. If you didn’t make an account and ordered as a guest then you may call to check on your order at anytime.
Why can’t I come and see your homecoming mums before I order?
A: We are an online – ecommerce shop. We do not operate out of a commercial building.. YET. Since homecoming mums is a seasonal product it is much more cost effect for our customers for us to operate out of our private residence and not have to pass on high rent costs to our customers.
What if I am not happy with my order and you do not offer refunds. What then?
A: We do our very best to make each mum a masterpiece! If for some reason you are not happy with it, please tell us! We will allow changes ONCE to an order that is picked up, However if the order is shipped and the change is not a mistake of Mums and Kisses then we can not make changes if time does not permit now pay for return shipping. Please order carefully.
Summary
Homecoming Mum - FAQ
Article Name
Homecoming Mum - FAQ
Description
Frequently Asked Questions about Homecoming Mums and Garters.
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Publisher Name
Mums and Kisses
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FAQ was last modified: September 5th, 2017 by mumsandkisses