FAQ icon

 

Homecoming Mum Questions

 

We hope our Frequently Asked Questions section will help answer anything you may be worried or wondering about. All of these questions have been asked by customers. The good, the bad, and the ridiculous.

FAQ

Only if you have their permission. Parents, please sit with your child while they order so you know what they got and can control their budget. We have a box at checkout that has to be clicked that the student has your permission or is over 18 as we do NOT honor the “He accidently ordered.” (However, we WILL honor duplicate order refunds)

 A Homecoming Mum is a Tradition that dates back to the 1930’s and as far back as the 1910’s in Missouri, through the years has gotten bigger and expanded to other parts of the U.S. The tradition is that the bigger the mum, the more loved you are by the one who gave it to you. Males wear the mum garter on their arms and the ladies wear the mums pinned to their shoulder or around the neck. Read more about what a Homecoming Mum is HERE.

As of Nov 2017 we do now require each customer to make an account. We require this because of the over whelming calls requesting the status of orders. Now we offer order tracking and to track orders one must have an account. Accounts are made for 1st time shoppers during the checkout process.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

We do our very best to make each mum a masterpiece! If for some reason you are not happy with it, please send us a help ticket with in 24 hours of receiving your order, there may be time to fix it before homecoming, so time is of importance. Login to your account, click on orders then view – you will see the support ticket button. It is better to do the support ticket through your account than on the contact page as we can see your order with your ticket when you file with your order page.

Since we ship our mums we can be everywhere! Our physical store is located just outside Fort Worth in Crowley Texas. And yes you can come into our store and see our work as well as buy your own supplies to make your mums yourself If you’d like.

3708 County Road 920 Crowley, Texas 76036

If scammers want to make a whole mum website with all those product options and sku numbers, then they’ve got enough time to GET A LEGIT JOB! We DO have a phone number, but as of the 2022 mum season we are moving to a support ticket system to cut down on the amount of redundant phone calls. We  take between 40-65 phone calls an HOUR with questions like:(and forgive us for the sarcasm below but… really?)

  • Do you have supplies in your STORE or do you “just make mums”…. um.. hence the word STORE…. yes we have supplies.
  • How much are your mums?… um.. which one?
  • I placed my order last week….. (proceeds to tell you their life story and how they made their own mum last year and so on) taking our time away from making the mum they’re trying to ask about…..
  • Calling to ask the status of their order yet won’t check the tracking page or give us their name or order number. Then calling US RUDE for asking their name…..sigh
  • I bought xyz from your store yesterday, could you tell me how to put a mum together? (blinks) they want the mum tutorial….over the phone… while we have 200 orders due…
  • You get the idea..

Although we truly love our customers, there’s a limit and we’ve reached ours, so please don’t call us a scam when we’re the ones staying up pulling double shifts to get your mum to you. It seriously is upsetting.

A: No we require payment when placing the order. We offer Pay Pal’s buy now lay later for online ordering and we have buy now pay later in the store as well. Not available over the phone.

Sure!  See our Deals Page for all our discounts and specials page. Please note to the codes are CASE SENSITIVE. they only work with NO spaces. The checkout is the best place to enter the codes as some have reported that not all web browsers allow the code on the cart page

We accept credit cards or debit cards with Visa, American Express, Discover, or PayPal. We accept the above as well as cash at our physical locations. Checks are not accepted, 

That honestly depends. Note from the owner: “The first time I ever made a mum I spent $90.00 at the Hobby Lobby and got a flower a couple of trinkets and a few rolls of ribbon then  spent 4-5 hours trying to make it and thought… there’s gotta be a better way! That’s why at Mums and Kisses, we sell mums cheaper than I could make one myself. We go direct to the manufacturer and buy in bulk and we pass these savings on to our customers.

As safe as we can make it! We use Square and Paypal to process credit and debit payments. Our credit card section is encrypted and we pay extra to have site-lock (the padlock at the top of the browser) with SSL Cert to make sure your information is safe. Mums and Kisses does not hold your credit Card information on file

Depends on what you want. The designer mums have everything you need and for most freshmen and sophomores they’re awesome! But for those upperclassmen or those that have seen it done by an older sibling, they want more and the build your own, is MORE in both creation and in cost.

Sometimes we can. However for example if it’s Thursday, and your homecoming is Friday as in tomorrow, if your order needs to shipped to be worn to school tomorrow, and we ship it today, you will not receive it in time, even if we ship over night. The delivery service will most likely deliver while you’re in school. If you live with in distance to visit our shop we can try and help you.

If your order is marked “in processing” That’s a good thing! It means that we’re making your item, it is on our cutting table are actively working on it.

A: YES YOU CAN! We have a physical shop location! 

Mums and Kisses
3708 County Road 920
Crowley, TX 76036

No Photos Please –  If you are nervous or VERY VERY particular about your order it’s best to call us and request an appointment with the owner to talk about your mum before ordering.  We can do this in store or via phone. We will work with you on your mum order until you’re happy that we understand your vision. But please do not ask us to send you photos of your product in process. This takes a lot of time for the amount of orders we handle. It sounds simple to snap a photo and send it to your phone, but this can lead to an hour long text session about what is being done. We always feel a little like a sonogram before the baby comes, it’s nice but you don’t really see what you’re getting till it’s there. Like most things that are ordered, it’s better to trust the company you hire.

If we are back ordered or out of stock of an item we will substitute product that will be an upgraded product than you probably ordered. We feel it’s our fault if we don’t have something you asked for so if we have something better we’ll automatically use it. If we can’t substitute an item, we will contact you.

There are many fish in the sea! And rest assured, we can fix the order for you. Please go to our contact page and file a support ticket for order changes so that we have a record of the change written down.  However If your order has shipped. or been picked up. We can no longer change your order BUT, you’re welcome to take the scissors and chop their ribbon off!

If your mum has not shipped or been picked up and isn’t finished, we can make changes. We do not charge for changes in this case however for additions to the order we do. To make a change please log into “My Account-->Orders-->View Order. Then file a support ticket with the change. If you are wanting an addition leave your phone number and we will call you.

If your order has shipped or been picked up, there is a change fee of $75 per change and $100 if we have to open the mum to make the change. Name changes for all BUT decals, no charge. 

If we made a mistake, no charge for the correction.

Our system will ask you TWICE if you are shipping or picking up. The 1st time it’s a required field, the 2nd time many people miss in the cart before checkout. If “Local Pickup (DFW Area) isn’t checked in the cart, it WILL charge you for shipping. We see it and will refund you after you pick up. We refund AFTER pickup because some will change their minds and ask us to go ahead and ship the order. 

A: No Rush Delivery will arrive between Tuesday and Thursday of your school’s homecoming week regardless of when you order it.  Upgraded Arrival will allow you to choose dates of when your order arrives. Urgent Delivery is used when your homecoming date is less than 5 days away and we must make and ship quickly and will arrive between Wednesday and Thursday of your school’s homecoming. NOTE: As of October 2022, we are changing from “Need By Dates” to “Estimated Delivery” Unfortunately, due to changes in carrier policy, and customer pressure we can no longer honor “Need by Dates” and must use Estimated Delivery.

Our ordering system is set to accept only orders we can make and ship in time. We have an on time rate of 99% That’s no joke. We have jumped through hoops to make sure that our customers aren’t let down. We keep saying we have kids too, we do! We wouldn’t let them down if we can help it. We will go above and beyond to make sure it gets there in time BUT… we can’t control everything. We will bust it to do our part but once it leaves us, it’s in the hands of the shipping carrier and God. In all the years we’ve been doing this, including shipping mums through Hurricane Harvey, we’ve done it! But there really is no guarantee, please know that. If you’re going to order 3-4 days before your homecoming, you are taking the risk of the off chance that it won’t make it. But you do have our promise that we always do our very best to make sure you get your order in time.

We are the pioneers of mum shipping! One of the first to ship mums in bulk. Customers are amazed that we can ship mums, and a LOT of them. Over 85% of our orders are shipped! Whether we’re shipping to you across town, across the state or across the country, we will ship the same way! To answer the question of how we ship, the simple answer would be FLAT! No not flat rate shipping…. we mean the mum is laid out flat, It’s laying down in it’s own box and secured so it will not move. This way you get it the way we made it. No folding! No Saran wrap, we invest in custom shipping materials that make sure your mum doesn’t move in transit.

You may track your order anytime by logging into your account to check the status.