Please read all before contacting us, we may answer your question here.

Emails

You will receive the following emails during your ordering process. (Please make sure our emails do not go to spam/junk.)

Order Status – What they mean

Your order has been confirmed. (We have received your order.)
Your order is processing. (Your order has been printed and in the process of being made)
Your order is complete. (Pickup order are welcome to pick up during your time slot.)
Your order has shipped, and tracking information is included.

Before contacting us:

Please use our online tracking FIRST before contacting us. It will answer your status questions and also give you tracking info when shipped.
Our system alerts us when you sign in to track your order.
We can not respond to “Where’s my mum” questions if you have not logged in to track it first.
Please WATCH YOUR EMAILS and note the notices on our website as we keep you up to date BEFORE calling or emailing as it takes time away from us making your creations. Thank you for understanding.

Special Note

Please note: WE ARE PEOPLE TOO. Politeness will get you farther than demands and the like. We understand we are providing a service; our customers need to understand that we handmake your orders from scratch and a LOT of them and still take time to be courteous and polite, we ask the same of our customers, especially from minors.

Mums and Kisses Store Location

Come visit our shop!

3708 County Road 920

Crowley, Texas 76036

817-518-9000

Beginning August – November Our Hours for phone, and in store hours are:

Monday – Thursday 10 am – 7 pm

Friday & Saturday 10 – 4 pm

Sunday Noon – 4pm