CancellationS

 As of October 2022: We will no longer accept cancellations without a 25% cancellation fee. No matter when the order was placed, 2 minutes ago or 2 years ago. 

Why?

Cancellations are upsetting to both you, our other customers and to us at Mums and Kisses. As we begin gathering material, printing orders and actively working on each order the minute we receive them 24 hours a day. We put orders immediately on the schedule, moving other orders to accommodate, even pushing back other customers.

Note: This page serves as a document to your bank. If a cancellation is granted and 25% is given, then cancellation is then closed. Protests to your bank will not give you the remining balance as we have documented our policy in plain print as accordance with the Federal Trade Commision. § 437.9 Outstanding orders; part B.

Refunds

As of October 24, 2022 Mums and Kisses no longer offers refunds UNLESS we make a mistake on an order. We apologize for this new policy but there have been too many that have abused our former policy and we have to draw the line. We offer seasonal products and will no longer refund for accidental orders, they broke up, she changed her mind, etc. Please order carefully. By purchasing from our website you are agreeing to this printed and documented policy. Protests to processing companies, banks etc will not result in a refund as we have clearly documented our policy.

Exchanges

We do not offer exchanges online or in-store. Homecoming Mums are considered a seasonal item, and we will not exchange your item after it has been purchased.

Damages

We make thousands of products per year and each of products go through a quality process, of quality control,

-Dry and steam

-Quality Inspection.

-Document and photograph each one

-Then hang test them.

This process is documented on our time stamped video surveillance before packaging. 

Should you or your child “poke” or pick at the product or should you add or remove parts from it, or damage it in anyway, Mums and Kisses will not be liable for the product or its contents. (This does not apply to items damaged during shipping) All claim of damage must be made the day of receipt or all insurance, both via Mums and Kisses and mail carriers are void. Same day is marked as the date in which the item is shown as received by the carrier website.

A Note From the Owner of Mums and Kisses on Damages

 As the daughter of an ISO 9000 Quality Auditor, quality has been deeply ingrained in me since childhood. We put our heart and soul into each and every one of our products. They are handmade with the best possible craftsmanship we can offer. However, in the past we’ve had a customer’s child catch the mum’s centerpiece on a door, pick at the mum while in school, let their friends “hold it for a minute” etc and damage occurred to the mum. The parent then called us mad because their child damaged the mum and it’s now our fault.

As of Nov 1st 2017, We are will no longer be responsible for the mum after it has been picked up or received by the customer. We have since installed quality control cameras in our shipping area and on every workstation in our workshop to ensure that the products are of the highest quality. In the past we’ve felt bad and would refund the customer, even allowing them to keep the product, We apologize that a few bad apples spoiled it for others, but we have to make this policy. The products are custom and fragile and can come apart like anything else if abused. (Note that damage in shipping is a different matter and should be handled by you and the carrier. If you’ve purchased our insurance, please contact us and we will help you with the carrier)