We strive to get your order to you on time, every time! We know how important your order is to your special day! We offer two methods of delivery,
Local Pick Up – Pick up is always free. What is the local area of pick up? It is however far you want to drive to come get it! That is up to you, as we do not deliver. We are located in Crowley, Texas, right outside of Fort Worth.
Pick Up Works Like This:
We determine your pick up date depending on the Need By Date you indicated when you made your order. The pickup address is under the shipping methods for “Local Pick Up”. We will also include the pick up address in an email when your order is complete letting you know when you’re order is ready to be picked up. (Please make sure our emails don’t go to your spam/junk folder).
You may pick up during our normal business hours.
Rush Orders (24 hours or less to your homecoming date) Please call us instead of filling out the online order form. We have to check our inventory and make sure we have the supplies that we’ll need to make your mum in stock. If we have the supplies in house and can make the order for you, we will!! But please note, we charge an additional $15.00 to have your mum made. At times we may waive the fee if we are caught up on our orders. MEGA MUMS DO NOT QUALIFY FOR RUSH ORDERS.
Please don’t be fooled by mum companies that claim that there is no rush fee for a custom mum. They’re selling you acetate ribbon, premade that they can throw together in 5 minutes. The quality is “You get what you pay for”.
** 24 hours or less to your homecoming date means all orders made the day before homecoming are subject to Rush Fees. Please Note: Most customers need their mum no later than Thursday evening before Friday’s Homecoming Day at School. Orders made 24 hours or less usually do NOT qualify for shipping as you will receive your package on Friday (homecoming) and too late to wear to school.
Shipping – For all those out of the local area of pick up. (shipping fees may apply)
Our biggest question is “How do you ship these things?” People are amazed that can ship mums, but we do and a LOT of them. over 85% of our orders are shipped, even in the same town! Whether we’re shipping to you across town, across the state or across the country, we will ship the same way! To answer the question of how we ship, the simple answer would be FLAT! No not flat rate shipping…. we mean the mum is laid out flat, It’s laying down in it’s own box and secured so it will not move. This way you get it the way we made it. No folding! We make our mums out of satin, they don’t crease like acetate would. But just the same, we like it FLAT! (Some restrictions may apply)
Shipping Works Like This:
Our heaviest shipping day is Monday of each week, which would make delivery Wednesday of that same week if shipped on Monday, and in time for your mum exchange. For Shipped Orders, we will ship using your preferred method. Our standard shipping rate of $11.75 will apply for all orders that are placed in normal time and are under our advertised free shipping amount.. Shipping costs may be subject to change with multiple orders or at our discretion.
Our standard shipping is 2-3day USPS priority shipping however we do offer other shipping methods at check out. (Please note some areas such as Midland and Odessa as well as locations along the Texas border to Mexico, the USPS will take 3 full shipping days)
Tip: Once your package leaves our facility you will be provided with a tracking number only IF you have made an account with Mums and Kisses during checkout. After your order leaves our facility it is no longer in our area of responsibility. Any lost packages must be dealt with through your chosen carrier.
All of our shipments include free shipping insurance up to $50.00 provided by the mail carrier of your choice. However we do provide Additional Insurance provided by Mums and Kisses that will cover a lot more. If you need more insurance there will be a place to purchase it on every order product’s page. For more information on what the insurance covers please see Shipping Policy Page.
Free Shipping is offered over our advertised amount (I.E. Free shipping over $100), but will only be for standard shipping which is 2-3 day USPS priority shipping.
Overnight, UPS or any other method of shipping does not qualify for our free shipping discounts or offers. Please see our Deals Page for any shipping promotions we might be having.
Please indicate your preferred shipping method at checkout.
Please Read our Shipping Policy Page BEFORE placing your order to make sure you understand both our shipping policies and insurance coverages.
For Shipped Orders, we will ship using our standard method unless you choose otherwise.
Standard shipping is done via USPS (Postal Service) 2-3 day. This method serves most customers very well however you will have your choice at check out to change the standard shipping if you like.
Rush and Urgent shipping will be needed for orders that do not meet the deadlines. (shipping rates will apply)
Your choices at check out are as follows:
STANDARD SHIPPING – 2 -3 DAYS –
UPS GROUND – 5 – 7 DAYS –
OVERNIGHT SHIPPING – IMPORTANT! Please note 2 things: The U.S.P.S. no longer guarantees over night shipping will make it in 1 day. They now call it “Express 1-2 day”. In MOST cases (95%) they will deliver before 3pm next day. But there are areas where they will not. 2. The area on the map that indicates 3day shipping, the USPS does NOT ship from our location overnight to this area for some reason. Overnight still takes 2 days. The only overnight shipping that will reach is UPS and the cost is a lot. We have begun to offer UPS over night shipping to these areas but we like to warn our customers up front, that the expense to use UPS overnight is quite high. However it is currently the only way to receive and overnight order in your area. We’ve been shipping to this area (the 3day USPS area above) for years and have cautioned our customers that in our experience the overnight shipping via USPS will NOT make it in one day.
Mums and Kisses Shipping Understanding:
We here at Mums and Kisses know how important it is to get your order on time for your event. We do our VERY best to make sure that it is. But please know, we ship in time and the carriers on slim occasions DO let us ALL down, you and us. We spend hours designing your order just for it not to make it on time, we get as upset as you. We have jumped through hoops, intercepted packages, drove over night to make sure the children get their orders but we can not guarantee anything, we are also at the mercy of the shipping carrier. We ship BEFORE your need by date to help ensure that your order makes it to you BY your need by. We caution you NOT to put your need by date as the day BEFORE your event. this is cutting things TOO close and it chances that the carrier will let you down. Please also note that both Labor day and Columbus day WILL slow your packages for the entire week as the carrier catches up. Please note this when ordering! You are ordering at your own risk. We will ship ON TIME, but then the responsibility is then on the carrier even if over night shipping is chosen. Please order giving yourself enough time for ANY mishaps. Thank you.